Azerigas Production Union (PU), one of SOCAR’s key organisational units, receives natural gas at supply points, delivers it to consumers through the distribution network, and carries out gas sales in the Republic of Azerbaijan. Its operations cover the entire country. The operation and management of SOCAR-owned gas networks abroad are undertaken by the company’s other subsidiaries..
The development of Azerbaijan’s gas industry and the expansion of its network infrastructure entered a new phase in the 1970s. The construction of the Iran–Astara–Gazimammad–Gazakh gas transmission pipeline in 1971 provided a significant impetus to the rollout of gas supply to cities and other settlements. In 1983, the State Gasification Committee was established on the basis of the Bashgaz Administration. In 1989, it was merged into the Azerbaijan State Fuel Committee. Following the restoration of Azerbaijan’s independence, the Azerigas State Company was established in 1992 on the basis of the Azerbaijan State Fuel Committee, Azerigasneql Production Union, and the Azerbaijan Scientific Research and Design Institute. In 1996, Azerigas Closed Joint-Stock Company (CJSC) was established.
In July 2009, pursuant to the Order of the President of the Republic of Azerbaijan “On Improving Management Mechanisms in the Oil and Gas Industry,” Azerigas CJSC was reorganised and incorporated into SOCAR. Since then, it has operated as Azerigas Production Union, developing the country’s gas distribution infrastructure and ensuring a reliable gas supply to consumers.
Azerigas PU’s mission is to provide households and industrial enterprises with an uninterrupted, safe, efficient, and affordable energy supply. Its strategic vision is to become a leading provider of innovative energy solutions, guided by operational excellence, customer-centric service, and sustainable development. This approach prioritises service quality, resource efficiency, and long-term value creation through modern technology.
The Union aligns its management systems with the requirements of the ISO 9001, ISO 14001, OHSAS 18001, ISO 10002, and ISO 50001 international standards. Covering quality, environmental management, occupational health and safety, customer satisfaction, and energy management, this approach supports continuous process improvement and greater operational efficiency
Azerigas PU currently serves 2.83 million consumers and manages a 83,400-kilometre gas distribution network comprising steel and polyethylene pipelines of various diameters. In 2025, this infrastructure delivered 8.37 billion cubic metres of natural gas to consumers. This scale of operations makes effective network asset management, operational resilience, and security of supply central priorities for the Union.
Since its incorporation into SOCAR in 2009, the Union has connected 1,760 settlements to the gas network. As of 1 September 2026, national gasification coverage stood at 96.71%, excluding the territories liberated from occupation. Gas network construction projects are also being implemented in these territories during 2023–2026 under the “First State Programme on the Great Return to the Liberated Territories of the Republic of Azerbaijan.” These projects establish the energy infrastructure needed to support the restoration of settlements and their socioeconomic development.
As part of the modernisation of the gas distribution system, ongoing measures are being taken to renew the network and introduce technological solutions. When connecting new residential areas to the gas network, a single-stage pressure regulation system is used, with an individual gas pressure regulator installed for each customer. This technical solution maintains stable gas pressure and improves supply reliability and operational safety.
The Union’s 104/185 Call Centre operates around the clock, seven days a week, to ensure prompt customer communication and effective handling of enquiries and service requests. It receives reports of emergencies and hazardous incidents, including gas leaks, carbon monoxide poisoning, explosions, and fires, and routes them to the relevant teams for a rapid response. It also answers questions and enquiries concerning the Union’s activities, including electronic submissions, and receives and forwards complaints and suggestions. Analysis of these interactions supports improvements in customer experience, the prevention of misconduct, and the continuous enhancement of service processes.
To improve service accessibility and develop a customer-centric service model, the Union cooperates with the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan. Through this cooperation, it has offered 20 types of services to citizens at ASAN Service centres since 2014 and at ASAN Communal centres since 2016. In addition, 15 types of services have been provided to businesses at Small and Medium Business Houses (SMB Houses) since 2020. This model enables citizens and businesses to have their requests addressed more conveniently and efficiently through a one-stop-shop approach.
Digital transformation is a key strategic priority in the development of the Union’s operating model and service ecosystem. To date, 80% of field operations have been automated, five services have been digitalised, and 24 digital products have been launched. These solutions help optimise workflows, improve operational agility, and expand data-driven management.
To broaden digital access to services, the Union has launched four digital services on mygov, Azerbaijan’s digital government platform. The electronic signing of gas sales and purchase agreements using the SİMA digital signature also enables paperless service delivery, simplifies procedures, and saves customers time.
As part of the technological modernisation of gas distribution infrastructure, implementation of the “Smart Gas Grid Management System” project has commenced in Azerbaijan—the first initiative of its kind in the region. The project envisages the digital transformation of infrastructure serving more than 2.5 million customers and a phased transition to a next-generation gas management system. Network digitalisation aims to expand monitoring and control capabilities, strengthen data-driven decision-making, and improve operational efficiency. The project will also establish a modern technological foundation for greater gas supply reliability and an enhanced customer experience.